Guide to Dr. Pelo
■ Membership Registration
① Our Dr. Pelo is basically a membership system.
② It is 100% free of charge, including membership fee, monthly membership fee, annual fee.
③ Mileage of OOO won will be paid as a basic subscription bonus.
④ Mileage applied for each product at the time of purchase can be used if it is over KRW300.
■ Mileage system
① Our Dr. Pelo can use mileage.
② 100 points for mileage is equal to 100 won for cash.
③ The mileage must be over KRW 3,000 and can not be used.
■ How to order products
There are six steps to ordering products from our Dr. Pelo
① product search
② Add to shopping bag
③ Member ID login or non-member order
④ Writing an order form
⑤ Payment method selection and payment
⑥ Order success screen (order number)
⑦ For non-member orders, please make note of the order number and approval number (at the time of payment) in Step 6.
※ However, if you are a member, it will be saved automatically.
■ Order confirmation and real-time delivery tracking system
If you have made an order with Dr. Pelo, you can see how the actual order is being processed through order / delivery confirmation. Please click on order / shipping confirmation on the member page.
If you are a member, you can enter your ID and password. If you are not a member, you can enter the email you entered when you placed your order. (You must enter the name exactly as you entered it when you place the order.
Currently shipping is using OO courier service. This service allows you to keep track of where goods are arriving in real time by tracking your items.
■ Secure payment system
We can offer you two types of payment methods: bank transfer and credit card.
In case of purchasing the product, you can pay the purchase price by PC banking, internet banking, tel banking or directly from the bank. Credit card payment does not have to worry about security problem because it uses electronic payment of OOOPG company.
Available domestic credit card
– All domestic credit cards issued
Available international credit card
– VISA Card, MASTER Card, AMEX Card
Bank without deposit
– OO Bank, OO Bank
The name of the sender at the time of bank transfer must be the real name of the customer who entered the order.
■ Shipping time and delivery method
If you order by bank transfer, your order will be delivered to your destination within 2-3 days (up to 7 days) from the date of purchase if you purchased with credit card. Depending on the products you ordered, the shipping time may be slightly different.
When you place an order, please give us the desired delivery date (3 days or more) and we will do our best to deliver it on the desired date.
In our Dr. Pelo, we will provide OO courier services on the way of shipping your products. (Delivery methods may vary depending on the product type.)
■ Order cancellation, exchange and refund
Dr. Pelo complies with all applicable laws and regulations for the protection of consumers.
If you cancel your order, you can cancel it yourself. Please contact our customer center to cancel after payment.
If you do not send money for a certain period of time, you can cancel your order automatically. If you want to cancel, you can cancel the order automatically.
If you pay by card, we will cancel if we can cancel authorization, but if we can not cancel authorization, we will send all the money.
Please note your order number and membership number when you return it.